Email marketing is one of the most effective channels in e-commerce. In this article, you will learn how to achieve not just clicks, but real conversions with sophisticated campaigns, segmentation, and automation.
Email marketing is one of the most cost-efficient methods for strengthening customer loyalty and increasing sales. According to the DMA, every Euro invested brings back an average of 38 Euros. With targeted mailings, you reach customers directly and personally.
A successful newsletter not only informs about offers but also provides real added value. Plan regular sending times, use an appealing layout, and avoid overly promotional content.
<div class="newsletter">
<h2>Subscribe to the Newsletter Now</h2>
<p>Receive exclusive offers and tips for your purchase.</p>
<form>
<input type="email" placeholder="Your email address">
<button type="submit">Subscribe</button>
</form>
</div>
A clearly designed registration form invites sign-ups and increases the conversion rate.
Divide your recipients according to interests, purchase behavior, or demographic data. This way, you send targeted content that performs better. Example: Customers who have previously bought shoes specifically receive shoe offers.
Use email automation for welcome series, abandoned cart emails, or reactivation campaigns. Automated emails often achieve higher open and click rates than manual mailings.
<div class="automation-flow">
<ul>
<li>Day 0: Welcome + Discount Code</li>
<li>Day 3: Present Top Products</li>
<li>Day 7: Request Review or Cross-Selling</li>
</ul>
</div>
A structured email flow ensures constant customer engagement across multiple touchpoints.
The subject line determines whether your email is read. Use short, curiosity-inducing texts, emojis sparingly, and regularly test different variations via A/B testing.
✅ Today only: 20% off your favorite products! 🎁 Your gift is waiting – only 12 hours left!
Creative subject lines increase the open rate – especially when they are personalized.
Ensure double consent (Double Opt-in) and offer an unsubscribe option in every email. Transparent privacy notices strengthen the trust of your recipients.
Email marketing is not an outdated channel – on the contrary: with segmentation, automation, and relevant content, you create genuine customer proximity and sustainably increase your sales. Focus on continuous optimization of your campaigns.
In e-commerce, a good open rate is 15–25%, depending on the industry and target group.
One to two times per week is optimal, depending on the content. The important thing is not to annoy but to offer real added value.
Newsletters are sent regularly to a larger target group, while trigger emails are automatically activated by specific user actions (e.g., abandoned cart).
Well-known tools include Mailchimp, Klaviyo, Brevo (Sendinblue), or ActiveCampaign – depending on budget and range of functions.
Send relevant content, reduce the frequency if there is disinterest (e.g., through a preference center), and avoid overly aggressive advertising.
It legally secures the recipient's consent and protects against spam entries. In many countries, e.g., Germany, it is mandatory.
Key metrics are open rate, click-through rate, conversion rate, and revenue per email. Many tools offer corresponding dashboards.
Use first name, previous purchases, or interests as a basis for individualized content. Tools like Klaviyo offer powerful features for this.
Around 70% of all emails are read on mobile devices. Pay attention to mobile-friendly layouts, large fonts, and clickable buttons.
An A/B test with two variants of the same email, where only the subject line differs – this helps to find out which one performs better.
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